Refund & Return Policy
Refund & Return Policy
At Luna Skin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return or exchange.
To be eligible for a return:
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The item must be unused and in the same condition you received it
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The item must be in its original packaging
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Proof of purchase or order confirmation is required
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Gift cards
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Downloadable software products
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Personal care and hygiene items
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Sale or clearance items
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Hazardous materials or flammable liquids/gases
Partial Refunds
Partial refunds may be granted in certain situations, including:
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Products with obvious signs of use
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Items not in their original condition
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Damaged or missing parts not caused by our error
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Items returned more than 30 days after delivery
Refund Process
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider
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Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective or damaged upon arrival.
To request an exchange, contact us at:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of your return.
If the gift was not marked as such during purchase, the refund will be sent to the original purchaser.
Return Shipping
Customers are responsible for paying return shipping costs unless the item arrived damaged or defective.
Shipping costs are non-refundable.
For returns of items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Effective Date: May 16, 2026